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Using your Indigo Gift Card online: The three things you need to get started. 1. A gift card. Where do I get an Indigo Gift Card? Where do I find my Indigo Gift Card number? What do I do if I've lost my Indigo Gift Card? 2. A gift card PIN. What is a PIN number? Where do I find my PIN number? What if I don't have a PIN number? Can I change my PIN number? 3. A Chapters Indigo Online Account. Why do I need an online account? Do I need a credit card to set up an online account? How do I set up an online account? What if I forgot my password for my existing online account? Other frequently asked questions What is an Indigo Gift Card? Can I check my Indigo Gift Card balance online? If my order is cancelled or returned, does the refunded amount return to my online account balance or my Indigo Gift Card? Can Indigo Gift Cards, Electronic Gift Certificates and Online coupons be used toward the purchase of the same order? Do I need a credit card when making a purchase with my Indigo Gift Card? Can I use the Indigo Gift Card I received from a corporate promotion or as part of a corporate gift program online? What is the difference between Indigo Gift Cards and Electronic Gift Certificates? Can I use my Indigo Gift Card at an in-store Search Shop kiosk? Where do I get an Indigo Gift Card? Indigo Gift Cards can be purchased at any Indigo, Chapters or Coles across Canada and at World's Biggest Bookstore in Toronto. Indigo Gift Cards are available in denominations of $10, $25 and $50 dollars or as a Flex Card. A Flex Card can be charged with any amount from $2.00 to $200 and is reloadable. Indigo Gift Cards are not sold online. Where do I find my Indigo Gift Card number? Your Indigo Gift Card number can be found on the reverse of your Indigo Gift Card, directly under the barcode. When prompted to enter your Indigo Gift Card number online, enter all the digits below the barcode without any spaces or dashes. What do I do if I've lost my Indigo Gift Card? The Indigo Gift Card is equivalent to cash and cannot be replaced if lost or stolen. Protect your Indigo Gift Card like cash at all times. What is a PIN number? A PIN (personal identification number) is the number assigned as a unique identifier for each Gift Card sold. The PIN number is required to make online purchases as an additional security measure to protect our customers from potential misuse of their Indigo Gift Card. Where do I find my PIN number? Your PIN number can be found: i) On your original Indigo Gift Card receipt. If you purchased your Indigo Gift Card prior to February 17th 2003, your PIN number is referred to as a Transaction ID on the receipt. If you purchased your card on or after February 17th 2003, your PIN number is referred to as PIN on your original receipt (Note: there will also be a Transaction ID - make sure to use the PIN number NOT the Transaction ID number). ii) Gift Card Holder. Your Indigo Gift Card will have been presented in an Indigo Gift Card Holder. The PIN number will have been written on the inside center panel of the Gift Card Holder in the space next to Your PIN number for online use. What if I have lost or never received a PIN number? For your own security, we are unable to look up or regenerate PIN numbers. For in-store use, a PIN number is not required, so your Indigo Gift Card is still valid for in-store purchases. If you want to use your Indigo Gift Card online, you will need to get a new PIN. To get a new PIN, simply visit your nearest Chapters, Indigo or Coles store location with your Indigo Gift Card in hand. Present the card to a cashier and request a balance transfer from your Indigo Gift Card to a new Gift Card to obtain a new PIN for use online. When the cashier issues you a new Gift Card, you will also be issued a new PIN to correspond with your new card. Can I change my PIN number? Once a PIN number is assigned to an Indigo Gift Card, it cannot be modified. Each Gift Card is issued a unique PIN for the life of the card that cannot be changed. Why do I need an online account? An online account is required to use your Indigo Gift Card online so that you can transfer funds from your Indigo Gift Card to your Chapters Indigo Online account balance. Indigo Gift Cards, like Electronic Gift Certificates, must be deposited into a Chapters Indigo Online account before they can be used toward online purchases. Unlike Electronic Gift Certificates, you determine how much of your Indigo Gift Card you would like to transfer to your Chapters Indigo Online account balance (i.e. if you have a $50 Gift Card, you can choose to transfer $25 dollars to your Online account balance and use the remaining $25 in any of our stores.) Please note: balance transfers are one-way operations. Once you have transferred funds into your online account balance, you cannot transfer them back to your Indigo Gift Card. Do I need a credit card to set up a Chapters Indigo Online account? No, a credit card is not necessary to set up a Chapters Indigo Online account. How do I set up an online account? For step-by-step instructions on setting up a Chapters Indigo Online account please click here . What if I forgot my password for my existing online account? If you have forgotten your password, click here . Other Frequently Asked Questions 1. What is an Indigo Gift Card? Like a traditional paper gift certificate, the Indigo Gift Card can be used instead of cash toward the purchase of books, music, Video/DVDs and giftware at any Indigo, Chapters or Coles across Canada, at World's Biggest Bookstore and online at chapters.indigo.ca. Unlike a traditional paper gift certificate, the Indigo Gift Card is an electronic gift certificate and can be used either in-store or online. 2. Can I check my Indigo Gift Card balance online? Yes. To check your balance you will need a Chapters Indigo Online account, your Indigo Gift Card number and your Gift Card PIN. If you already have an online account set up, you will need to: i) Sign into your online account. ii) Click on Gift Cards in the Account Center to view your Indigo Gift Card balance. iii) You will see two options on the next screen. Click on the button Check Current Balance. iv) Enter your Gift Card Number and your PIN number as prompted and click on the button Check Balance. 3. If my order is cancelled or returned, does the refunded amount return to my online account balance or my Indigo Gift Card? If you are returning an order or have had an order cancelled that has been paid for using your Online account balance, please contact customer service at 1-800-832-7569 or 905-789-2600 with your order number and email address and we will happily credit your account balance for the returned or cancelled item(s). Refunds for returned or cancelled items will not go back to your Indigo Gift Card. Please note: fund transfers from Indigo Gift Cards are one-way only. 4. Can Indigo Gift Cards, Electronic Gift Certificates and Online coupons be used toward the purchase of the same order? Yes. Indigo Gift Cards and Electronic Gift Certificates are both deposited into your Chapters Indigo online account to make up your account balance and can be applied toward the same purchase. Your online account balance can be used toward the purchase of any goods available online, with the exception of Electronic Gift Certificates. To use a coupon in conjunction with your account balance, simply follow the prompts in the checkout process and enter your coupon code number in the appropriate field. 5. Do I need a credit card when making a purchase with my Indigo Gift Card? Although a credit card is not required when using your Chapters Indigo Online account to make purchases, you will be prompted to enter a valid credit card number if your order value exceeds the funds available in your online account balance to pay for the remainder of the order. 6. Can I use the Indigo Gift Card I received from a corporate promotion or as part of a corporate gift program online? If you received your Indigo Gift Card as a corporate gift, you will not have received the PIN number required to make purchases online. Please refer to the previous question What if I have lost or never received a PIN number? for further instructions. 7. What is the difference between Indigo Gift Cards and Electronic Gift Certificates? Electronic Gift Certificates can be purchased and redeemed online and are sent to friends via email. Indigo Gift Cards are only available for purchase in-store but can be redeemed both in-store at any Chapters, Indigo or Coles location across Canada or online at chapters.indigo.ca. 8. Can I use my Indigo Gift Card at an in-store Search Shop kiosk? Indigo Gift cards can be used when paying for Search Shop kiosk orders at the cash desk. If you wish to pay for a Search Shop kiosk order using your Indigo Gift Card, you simply visit the cash desk where your card will be accepted as payment for your Search Shop kiosk order just like any other form of payment. 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