POSITION : Sales Floor Manager REPORTING TO : General Manager MISSION To maximize sales and profits by developing a top performing team dedicated to the achievement of all company goals and objectives through communication and direction consistent with company philosophies. IF YOU WOULD LIKE TO BE RESPONSIBLE FOR: Ensuring that all aspects of store operations consistently meet Indigo standards. Maintaining consistent sales focus in Department with the goal of meeting or exceeding profit targets. Working with Replenisher to continuously improve stock mix and inventory productivity. Identifying obsolete and non-productive stock and allocate space effectively. Knowing the bestselling, new release, and backlist titles, recommend them to customers, and ensuring store staff does the same. Training employees on corporate loss prevention and cash handling procedures. Ensuring ongoing adherence to these policies and procedures. Promoting and support the loyalty card program and chapters.indigo.ca, and advising customers of special promotions. Knowing the basic store layout, general store information and being able to answer general customer questions about the entire store. Recruiting and hiring top performing employees. Training and developing employees to consistently deliver our customer service commitment and to meet or exceed performance expectations. Identifying and developing a base of promotable employees. Scheduling Department staff effectively to maximize store productivity and operate within sales per labour hour guidelines. Controlling inventory, expenses and shrinkage within budget. Practicing effective shift management. Effectively managing performance through regular feedback, performance appraisals and corrective action. Cross-training employees in other departments as necessary. Fostering a positive working environment. Supporting and encouraging teamwork within entire store staff and within district stores. As Manager on Duty, ensuring that all staff are executing the Indigo selling process. Ensuring that you and staff understand and following company policies and procedures. Performing other duties as may be assigned from time to time. Resolving all customer complaints in a manner that leaves the customer feeling satisfied and positive towards Indigo. Maintaining an objective perspective, balancing store needs and company directives. AND YOU HAVE THE FOLLOWING QUALIFICATIONS : Previous supervisory experience in a retail environment. Excellent information systems understanding and human resource management. Availability to relocate within a 50 km radius of store is required. Some duties require heavy lifting and repetitive bending. May require prolonged standing. Exceptional interpersonal decision making and organizational skills. Thorough knowledge and understanding of retail operations policies and procedures. THEN : Please send your resume and a cover letter stating the position you're interested in to the Operations Manager of the store of interest. Please see our Store Locations and Events section for contact information. Back the Main Careers Page Open Books. Open Minds. Open Doors. WE ARE AN EQUAL OPPORTUNITY EMPLOYER Info Desk iREWARDS Program About Our Company Affiliate Opportunities Careers Contact Us Corporate Sales Gift Certificates Privacy Policy Shipping Rates Store Locations Wish List chapters.indigo.ca: home Shopping Bag | Account Centre | Wish List | Help iREWARDS Program | Corporate Sales | Store Locations All Products Books DVD Video Gifts Books Advanced Search Search Tips Browse Books Art and Architecture Audiobooks Biography & Memoir Business and Finance Children's Books Computers View all Categories Browse DVD Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories Browse Video Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories . Books at Coles and Coles Bookstore Coles, Canada • Chapters Book Store Ottawa • www.Indigo.ca • Indigo And Chapters • Chapters Website, Canada • Chapters Books Vancouver • Chapters Pointe Claire • Canadian Stores • Canadian Jewellery Stores • Chapters Book Store Ottawa • Shop Canada • Chapters Com • www.Chapters.ca • Chapters Victoria BC • Chapters Sudbury • Chapters Kelowna • Chapters Com • Chapters Indigo Com • Chapters Victoria • Chapters Promotional Code • Indigobooks • Chapters Book Store • Chapters Bookstore • Chapters Library • www.Chapters.com • . For more used books and discount textbooks at Chapters Indigo online bookstore, follow this link.