Privacy Policy Last updated on November 17, 2002. We believe that your personal information deserves protection. While you can visit chapters.indigo.ca (the Web Site) without registering or providing any personal information, you will need to register if you want to make a purchase. The personal information requested is necessary to process your order. (As noted in the Legal Statement on the Web Site, except where stated otherwise, the term Indigo used on this website shall be deemed to include Indigo Books & Music Inc. and its respective affiliates, subsidiaries, successors and assigns.) What does Indigo use your personal information for? Indigo asks for your name, address, email address, and other personal information when you create an account online. You will also be asked for personal information when you make an online purchase, or enter into contests or promotions sponsored by our partners. This information is used to process your orders and to allow us to communicate with you. The information also enables Indigo to customize products or services to better meet your preferences and to offer you products and services from Indigo and other sources that may be of interest to you. We also require some information (your name and e-mail address) when you submit a Reader Review. These reviews are accessible to all site visitors -- if you don't want your comments to be viewed by all visitors, please don't submit them. Indigo reserves the right to edit or remove any Reader Reviews that are deemed, in our sole discretion, to be offensive, illegal or inappropriate in any way for the website. Indigo also reserves the right to remove any submissions that it deems to be off-topic. Indigo may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any information that could identify you personally. Security - How does Indigo protect your personal information? We have adopted physical and technological processes and procedures to keep your personal information safe and secure. The personal information you provide when you establish an account or place an order is secured using Secure Socket Layers (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet to our own servers. Only when it reaches the Indigo servers is your information decrypted and then stored on restricted access computers located at restricted access sites. We reveal only a portion of your credit card number when confirming an order. It is important for you to protect against unauthorized access to your password and your computer. Does Indigo use Cookies? Depending on how you have configured your browser, when you shop at chapters.indigo.ca, a small file -- a cookie -- is stored on your computer. The cookie contains a unique personal identification code and is used to: save your Shopping Bag and retrieve it the next time you visit the site personalize your experience by alerting you to features and information we think would interest you If you arrive on chapters.indigo.ca with your cookies turned off, you won't be identified until you register and sign-in. Does Indigo share the personal information it receives? Indigo is not in the business of selling customer information to others. Indigo contracts with certain trusted companies to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments, and providing customer service. Those entities are provided with only the information needed to perform their specific function and they may not use such information for other purposes. They are bound by contract to maintain the confidentiality and security of personal information and are restricted from using such information in any way not expressly authorized by Indigo. Indigo shares web site usage information about visitors to our Web Site who have received a targeted promotional email campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third party advertising company note some of the pages you visit on our Web Site through the use of pixel tags. Occasionally we send promotional offers to selected groups of Indigo customers for offers where we have joined with another business for such promotions. When we do this, we do not give that business your name and address. Such offers will always contain an unsubscribe option so you may indicate if you do not wish to receive any future offers. You can also opt out from having us use your information for this purpose at any time by stating this preference by visiting ACCOUNT CENTRE and following the instructions under YOUR SETTINGS. Users' specific personal information is not currently sold or rented but we may decide to do so in the future. If this were to happen, Indigo would announce such a plan and ask you to opt in. If you wanted to share your personal information, you would have to respond. In the absence of such a response, your information would not be shared with anyone other than Indigo. Indigo reserves the right to co-operate with local, provincial and national officials in any investigation requiring either personal information -- including any personal information provided online through chapters.indigo.ca -- or reports about lawful or unlawful user activities on the Web Site. Indigo reserves the right to change this Privacy Policy at any time. We also reserve the right at any time to disclose any information in an individual's account: to satisfy any law, regulation or government request; if such disclosure is necessary or appropriate to site operation; or to protect the rights or property of chapters.indigo.ca and its users, sponsors, providers, licensors or merchants. To update you Personal Information If you wish to update your personal information, please visit the Personal Settings page in the Account Centre to make such changes online. Contacting us Regarding Privacy Should you have any concerns regarding privacy on our site or should you wish to have your personal information deleted, please send a detailed description to privacy@indigo.ca so we may address your concerns. 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