CAFÉ SUPERVISOR MISSION To build the Indigo business and reputation of the Indigo cafe, so that the department achieves its full sales, customer satisfaction and profit potential. To build and nurture the Indigo cafe organization consistent with Indigo's human resource principals and practices. To deliver the highest level of customer service - Our Indigo Service Guarantee. KEY PERFORMANCE MEASURES Department sales. Customer satisfaction rating with the café Indigo reputation in the trade area. Performance review - including both full and part time employees KEY RESPONSIBILITIES Prepares food and beverage using pre-determined recipes. Operates cash register using existing pricing formulas. Follows cash-out procedures in a timely and discreet manner. Process orders of incoming product and ensures proper storage requirements are satisfied. This activity may require lifting objects up to twenty-five pounds. Consistently utilizes existing inventory shrink tracking methods. Maintains inventory controls using existing inventory management systems. Uses effective deployment of daily staffing levels to maintain a safe, clean café in all areas. Provides Café staff with a clear understanding of performance standards and Human Resource Policies & Practices within Indigo. Coaches and motivates Café staff consistent with Indigo retail process performance standards and Human Resource Policies & Practices. Supports other Café supervisors or Managers as required to ensure the quality of customer experience in the store. Business Operations Builds the spirit and energy in the team through coaching and communication. Is aware of sales targets and understands objective of growing the business through sampling, suggestive selling, and accurate product sampling. Ensures the presentation of the café is totally consistent with Indigo merchandising and physical presentation standards. Makes recommendations to appropriate individual on improvement/ change and customers' product requests to enhance department performance. Spends considerable time interacting with customers and selling consistent with the retail selling process to ensure that the Indigo Service Guarantee is consistently delivered. Ensures that the their team updates their knowledge on product, service, trends and Indigo through communication channels established. Directs the workflow and assignments within the café. GENERAL Makes suggestions and provides ideas for improvement related to any area of the business to the Café manager. KEY RELATIONSHIPS Reports to: the Café manager. Interfaces and builds relationships with all members of the store team. Customers PERSON SPECIFICATIONS The person in this role should a career interest in a café environment. The Café supervisor should have effective communication skills, a strong and natural service orientation and the ability to earn the confidence and support of others. In particular this role requires an individual with demonstrated, strong interaction skills. Experience in people management preferred. Please send your resume and a cover letter stating the position you're interested in to the Operations Manager of the store of interest. Please see our Store Locations and Events section for contact information. Back the Main Careers Page Info Desk iREWARDS Program About Our Company Affiliate Opportunities Careers Contact Us Corporate Sales Gift Certificates Privacy Policy Shipping Rates Store Locations Wish List chapters.indigo.ca: home Shopping Bag | Account Centre | Wish List | Help iREWARDS Program | Corporate Sales | Store Locations All Products Books DVD Video Gifts Books Advanced Search Search Tips Browse Books Art and Architecture Audiobooks Biography & Memoir Business and Finance Children's Books Computers View all Categories Browse DVD Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories Browse Video Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories . Books at Indigo and Indigo Bookstore Indigo Chapters • Chapters Website • www.Chapters.com • Chapters Book Store Ottawa • Chapters Store Locations • Chapters In Montreal • Chapters In Montreal • Chapters Indigo Ca Coupons • Chapters Books Toronto • Canadian Jewellery Stores • Chapters Bookstore • Chapters In Montreal • Chapters London • Chapters Sudbury • Chapters Ontario • Chapters Library • Chapters Indigo Online • Chapters Ontario • www.Chapters.com • Chapters Indigo Online • Chapters Website • Chapters Indigo Book Store • Chapters Kelowna • Chapters Indigo Com • Chapters Com • . For more used books and discount textbooks at Chapters.Indigo online bookstore, follow this link.